Privacy Policy

01 Who we are

This website is run by Uniplural Group Ltd, a company registered in Malta, at GPL Business Centre, Triq l-Għadam, Zone 1, Central Business District, Birkirkara CBD 1060, Malta. We are the data controller for the personal data described in this policy.

Uniplural Group brings together:

Uniplural Care
Żugraga
Uniplural Academy
Uniplural Services
Uniplural Hospitality: The Beach House and The Dove & Olive

For any privacy question, email info@uniplural.com or call +356 2141 0049.

02 Information we collect

Enquiries and quotes. When you contact us, ask for a quote or a consultation (by form, email or phone), we collect your name, contact details, the service you are interested in and what you tell us in your message.
Careers and applications. When you apply for a job, we collect your CV and cover letter, contact details, work history, qualifications and anything else you choose to send us.
Website use. Like most websites, our server records technical data such as your IP address, browser type, pages visited and the date and time, to keep the site secure and working.
Analytics and advertising measurement (only with your consent). Which pages you visit, how you arrived and roughly where from (Google Analytics), and whether you came from one of our Facebook or Instagram adverts (Meta Pixel).
Cookies and similar technologies. See Cookies below.

We do not ask for special category data (such as health information) through this website. Please do not send it unless we ask for it as part of a service.

03 How we use your information

PurposeLegal basis (GDPR)

Replying to your enquiry and preparing a quoteSteps before a contract (Art. 6(1)(b)), or your consent (Art. 6(1)(a))

Providing the services you ask forContract (Art. 6(1)(b))

Considering your job applicationSteps before a contract (Art. 6(1)(b)) and legitimate interests (Art. 6(1)(f))

Keeping the website secure and improving itLegitimate interests (Art. 6(1)(f))

Keeping records required by law (for example tax and accounting)Legal obligation (Art. 6(1)(c))

Where we rely on your consent, you can withdraw it at any time by contacting us. We do not sell your personal data, and we do not use it for automated decisions that have legal or similar effects on you.

“Ask Uniplural” website assistant

Our website has an optional chat assistant, “Ask Uniplural”, that answers questions about Uniplural Group and its companies. Using it is optional.

What we process and why

Your chat messages. We send the questions you type to OpenAI, our AI service provider, so it can write a reply. OpenAI processes them on our behalf under a data processing agreement. Please do not type personal or sensitive information, such as health details, into the chat.
Question log. To improve the assistant’s answers, we keep a log on our website server of each question, the reply, the page it was asked on, and the date and time. Before saving, we remove email addresses and phone numbers. The log does not store your name, IP address or account. Only authorised Uniplural staff can see it. We keep it for 12 months and then delete it automatically.
Abuse protection. To stop misuse, we briefly keep a scrambled (hashed) version of your IP address to limit how many messages can be sent. The real IP address is not stored, and the hashed value expires on its own.
Your browser. The chat keeps your recent conversation in your browser’s session storage so it doesn’t disappear when you change page. It is cleared when you close the tab. We do not use it for tracking or advertising.

Enquiry form

If you use the “Enquire” button, we collect your name, email address, phone number (if you give one), the service you are interested in, your message, and the page you sent it from. We also record when you gave consent. We use these details only to reply to your enquiry. They go to our team at info@uniplural.com and are kept securely on our website. Our legal basis is your consent and the steps you asked for before a possible contract (GDPR Art. 6(1)(a) and (b)). We keep enquiries for 24 months and then delete them automatically, unless they lead to a service agreement.

Legal basis for the chat

Our legitimate interest in answering visitors’ questions and improving our service (GDPR Art. 6(1)(f)).

International transfers

OpenAI may process data outside the EU/EEA. Where it does, this is covered by appropriate safeguards such as the EU Standard Contractual Clauses.

Your rights

You can ask to access, correct or delete your data, or object to how we process it, by emailing info@uniplural.com. You can also complain to the Information and Data Protection Commissioner (IDPC), Malta.

05 Cookies

Cookies are small files a website stores in your browser. We use three kinds. Only the necessary ones are on by default; analytics and marketing cookies are used only if you accept them in our cookie banner.

KindWhat it does

Necessary (always on)Remember your light or dark choice and your cookie choice (12 months), keep a chat with the website assistant open while you move between pages, and protect our forms from spam (a short security token; if our spam check from Cloudflare Turnstile is switched on, Cloudflare may also process technical data such as your IP address for this purpose).

Analytics (with your consent)Google Analytics 4, loaded through Google Tag Manager, shows us which pages are visited, how people find the site and which device types they use, so we can improve it. Google sets cookies such as _ga, which last up to 2 years.

Marketing (with your consent)The Meta Pixel (Meta Platforms Ireland) tells us when someone who saw or clicked one of our Facebook or Instagram adverts visits the site, so we can measure and improve our adverts. Meta sets cookies such as _fbp, which last about 3 months, and may link this to your Meta account under Meta’s own privacy policy.

Until you choose, Google’s Consent Mode keeps analytics and advertising storage switched off, and the Meta Pixel is not loaded. You can change or withdraw your choice at any time with Cookie settings (also at the bottom of every page), and you can block or delete cookies in your browser settings.

Your data is shared within Uniplural Group only where needed, for example to pass your enquiry to the right company. We also use trusted service providers who process data on our behalf under written agreements: website hosting, email, booking tools, our AI service provider for the website assistant (OpenAI) and, for spam protection, Cloudflare.

If you accept analytics or marketing cookies, Google (Google Analytics and Google Tag Manager) and Meta (the Meta Pixel) receive data about your visit as described under Cookies.

Where a provider processes data outside the EU/EEA, we make sure appropriate safeguards are in place, such as the EU Standard Contractual Clauses. We may also disclose data where the law requires it.

07 Security and retention

We use technical and organisational measures to protect your data, including encrypted connections (HTTPS), access only for authorised staff, and up-to-date systems.

Website assistant question log: 12 months, then deleted automatically.
Website assistant enquiries: 24 months, then deleted automatically, unless they lead to a service agreement.
Enquiries, quote requests and job applications sent through this website's forms: 24 months, then deleted automatically from the website, unless they lead to a service agreement or a job.
Enquiries and applications sent to us by email or phone: only as long as needed for the purpose, and then deleted.
Client and contract records: as long as the law requires.

08 Your rights

Under the GDPR you have the right to:

Access a copy of your data
Correct data that is wrong or incomplete
Erase your data, in certain cases
Restrict how we use it, in certain cases
Object to processing based on legitimate interests
Portability: receive your data or have it sent to another organisation
Withdraw consent at any time

To use any of these rights, email info@uniplural.com. We will reply within one month. If you are not happy with our reply, you can complain to the Information and Data Protection Commissioner (IDPC), Floor 2, Airways House, Triq Il-Kbira, Tas-Sliema SLM 1549, Malta · idpc.org.mt.

09 Contact us

Uniplural Group Ltd
GPL Business Centre, Triq l-Għadam, Zone 1, Central Business District, Birkirkara CBD 1060, Malta

We may update this policy from time to time. The date at the top shows when it last changed.